Forward Design Engagement: From operational insight to measurable ROI
A senior Hublvu engineer works alongside your team to uncover where time and money are being lost, quantify the opportunity for AI and automation, and design the path to measurable value.
Embedded in your operation. Not looking in from the outside.
A Forward Deployed Engineer (FDE) is who runs your Forward Design Engagement, working alongside your NOC, operations, and engineering teams to understand how work actually gets done, then turning those insights into a roadmap your leadership can act on.
Insight
Find where time, context, and capacity are being lost.
Opportunity
Quantify the Investigation Tax and identify where AI can create value.
Roadmap
Prioritize automation opportunities by impact and effort.
Business case
Build the ROI model and pilot design for the next step.
From observation to action.
Discover
Shadow workflows. Interview teams. Baseline ticket volume, MTTR, labor, and visibility gaps.
Quantify
Measure the Investigation Tax. Identify AI and automation opportunities. Prioritize by impact and effort.
Design
Build the roadmap. Model ROI. Design the pilot and governance framework.
The outcome: Operational reality → AI roadmap → Validated ROI
A roadmap built around your operation.
Operational baseline
Ticket volume · MTTR · Labor · Visibility
Investigation tax
The time and cost of manual investigation
Prioritized use cases
AI and automation opportunities ranked by impact
ROI model
Value modeled against your own operational data
Pilot design
Scope · Metrics · Timeline · Governance
Executive business case
A clear case for the next investment decision
Turn operational friction into measurable value.
The gap between alert and resolution, manual investigation, re-investigation, escalations, lost context, undocumented resolution knowledge, is where operational value gets lost. We call it the Investigation Tax. The FDE engagement puts a number on the time and money your operation is spending to resolve incidents, and identifies where that cost can be recovered.
Annual value identified
Projected 3-year NPV
Illustrative, representative model. The FDE engagement replaces these figures with a business case based on your own ticket volume, labor cost, and SLA structure.
Faster investigations. Instant visibility.
Hublvu moved investigation work upstream — correlating signals, identifying root cause and preparing governed remediation before the human team had to connect the dots.
reduction in MTTR
“From 45 minutes to 2. Hublvu’s NetOps AI agent gives our ops team instant visibility into customer impact. We can respond to incidents immediately and keep the impact on our business to a minimum.”
Director, Network Operations @ EXA Infrastructure
Insight is only valuable when it leads to action.
Governed by design
Every automated action is scoped, auditable, and reversible.
Human-in-the-loop
AI augments engineering judgment with clear approval and escalation paths.
Grounded in your operation
Your workflows. Your data. Your business case.
Built to execute
From operational insight to pilot, scale, and optimization.
Start with the operation you have today.
You don’t need to know what to automate before you begin.
Discovery call
30 minutes to understand your environment, priorities, and operational challenges.
Scope
Define the engagement, objectives, and expected outcomes.
Forward Design Engagement
Embed with your team and turn operational insight into a measurable AI roadmap.